Tenancy Agreement - The legal contract between the Council/landlord and the tenant., Rent Arrears - Money a tenant owes for rent they haven't paid., Antisocial Behaviour (ASB) - Actions that cause harassment, alarm, or distress to others in the locality., Void Property - A property that is empty and unlet. The goal is to minimise this period., Locality - The specific geographical area/neighbourhood she will be responsible for serving., Allocation - The process of finding and assigning a suitable new tenant to a void property., Housing Policy - The rules and regulations set by the Council governing how housing services operate., Compliance - Making sure actions and decisions adhere to (follow) the relevant policy and legislation., In writing - A formal instruction or request delivered by letter or email; essential for record-keeping., Customer Service - Providing professional and effective support to tenants and residents., Maintenance/Repair - Dealing with issues related to the condition of the property (e.g., a broken boiler, leak)., Initiative - The ability to act and make decisions independently to solve a problem without supervision., Prioritise - To decide which tasks are most important or urgent and deal with them first., Complaint - A formal expression of dissatisfaction by a resident about a service or situation., Data Protection (GDPR) - The legal requirement to handle personal resident information securely and accurately.,

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