1) What is the most important aspect of good customer service? a) Speed b) Listening and understanding customer needs c) Friendliness d) Value for money 2) Which of the following is a good way to handle a difficult customer? a) Argue your point b) Tell them to calm down c) Ignore their complaint d) Stay calm and actively listen 3) True or false empathy is an essential skill in customer service a) True b) False 4) What should you do if you don’t know the answer to a customer’s question? a) Make up an answer  b) Tell them you don’t know c) Admit you’re unsure and find the correct information d) Redirect them to someone else without explanation 5) Which of the following is an example of proactive customer service? a) Offering help before the customer asks b) Ignoring customer feedback c) Only helping when asked d) Waiting for the customer to complain

Customer Service Quiz

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