STARTING A COMPLAINT: There seems to be a problem with…, Excuse me but there is a problem with…, Excuse me, I’m afraid …, I’d like to make a complaint, Sorry to bother you, but…, May I talk with you about, RESPONDING TO A COMPLAINT: I'm so sorry, but this will never happen again., I'm sorry, we promise never to make the same mistake again., I apologize for the inconvenience., I apologize for the mistake, and I’ll see what I can do., I’m sorry but there’s nothing we can do about it,

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