Care services can be statutory, independent or informal., An independent service does not have to be provided by law but can be provided by companies who charge for services , There are many job roles within health and social care and childcare , A doctor spends many years at university learning how to diagnose and treat illness , We all have different principles and values that we learn from the people around us, Person centered practice is listening to a person’s needs, and understanding the importance of meeting these needs , Confidentiality means keeping private information safe and only sharing with people who are involved in people’s health care , Neglect is when people’s needs are not met and these can be emotional or physical needs , Formal communication happens between workers and management and it’s important to use an appropriate language , When a person has a hearing impairment, they may find communication difficult , All barriers to equality and inclusion can be overcome by using a person centred approach , There are signs that people can feel and see when they are not drinking enough fluids and have become dehydrated , Sleeping is important for us because this is the time when bodies grow and repair themselves , When we sleep we store memories and make sense of the world around us, There are many benefits of taking part in activities that support a healthy lifestyle, Active listening is important as this is the main way to find out information about a person with mental health problems , Often people with dementia feel worried or anxious about what is happening to them, Dementia is a word used to describe a slow loss of memory and thinking skills , Always wash your hands before and after changing a baby’s nappy, Some babies and young children become ill when they eat certain foods ,

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